The client had no visibility into actionable vs non-actionable alerts, therefore all network issues were treated as critical and all required immediate response.
24/7 Network Operations Center (NOC) Support
Provalus established a 24/7/365 Network Operation Center (NOC) dedicated to the client team in order to triage network issues
In 3 months time, the Provalus team has successfully triaged 8000 alerts per week, escalating roughly 350 to critical status and clearing the remaining 7650.
This work has saved the client roughly 400 hours per week, improving team morale and freeing up client resources to focus on proactive solutions to recurring issues. They’ve also been able to advance their cloud migration initiative because of the support from Provalus.