Continuous turnover of the in-house team and the acquisition of a new brand led to inefficiencies in this client’s business.
SERVICE DESK SUPPORTING 250 STORE LOCATIONS 7 DAYS/WEEK FROM 7AM – 10PM
Provalus created a custom shared services model to help unify the brand experience, improve processes, retain knowledge and decrease cost.
Provalus provided a team of Level 1 support professionals. In just three months of the engagement, the team was able to significantly decrease mean time to resolution and the client continues to increase their workload as they unify support for both new and legacy brands.