Client: Service Desk for Grocery Retail Chain

business challenge:


This Fortune 10 Telecommunications company was challenged with finding a partner with the ability to scale quickly and effectively to support a growing Security Operating Center (SOC) need.

Service Delivered:



Provalus was able to build a SOC model that offered 24/7/365 domestic support for its State, Sports, Financial and Distribution clients. The Provalus team offers around-the-clock tiered monitoring and triage support from our all-American Brewton, AL and Jasper,TX facilities.


As a result of our partnership, the client’s senior resources have been freed up to respond to the most critical alerts. Additionally we’ve enabled them to scale their efforts by being a cost-effective reliable delivery partner.

  • The Provalus SOC monitors the health of network hardware, connectivity and network security appliances. Monitoring is completed through Security Event Information Management (SEIM ) systems including SPLUNK and NETREO.
  • Email and clear text over unsecured connections are monitored continually to identify any security anomalies. Teams are trained on Ransomware, Malware, Virus and Trojan detection and removal.
  • With onsite experience and daily usage of some of the industry’s leading ticketing solutions including ServiceNow, HP Ticketing System, Solar Winds, the Provalus team is able to capture, trend and action any event.
  • Service Level expectations are 100% touched and routed in < 15 minutes.