Business Optimization

Continuous turnover of the in-house team and the acquisition of a new brand led to inefficiencies in this client’s business.

Rising cost of labor overseas, lack of communication and documentation prompted this client to evaluate their internal helpdesk and search for alternative solutions.

This global laboratory sciences and engineering firm was having significant challenges with incident response time, call resolution and ticket satisfaction rates.

This large, rapidly growing reverse mortgage company was struggling to define and deploy Tier 1 & 2 Helpdesk services internally to their employees.

This organization was challenged with turnover of internal resources, and a need for highly skilled and personable analysts to support their VIP’s.

This client was looking for an opportunity to improve their store support and Helpdesk engagement. They also wanted to bring the work back to the U.S. as it was previously performed overseas.

Continuous turnover of the in-house team and the acquisition of a new brand led to inefficiencies in this client’s business.