The global outsourcing industry is expected to reach $481.37 billion by 2022, mostly funding off-shore and near shore jobs. Provalus is on a mission to bring those funds into our economy while transforming entire communities in the process. We started in rural Alabama, expanded to South East Texas... as well as South Carolina... and we've only just begun.


Provalus is elevating high-potential rural communities by creating technology,
business and support careers for undiscovered talent in the U.S.


Dependable, scalable, quality services straight from the heart of

America.

ITO

BPO

SUPPORT


By creating opportunities where there were none; with companies that
believe in America’s future,
Provalus is disrupting the outsourcing industry.

See how we
can help

Problem

It was time for a system upgrade for this Fortune 1000 client. They needed a more robust and bug-free system.

Solution

The Provalus ITO team can design, code and test the upgrade as well as position it for company-wide roll-out. With a common time zone, regional proximity, brand awareness and technical proficiency, our team can effectively improve just about any system.

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can help

Provalus Problem & Solution

Problem

A company requires consistency with internal employee systems, consumer-facing desktop systems and mobile applications.

Solution

The Provalus Quality Assurance team ensures technical quality across all channels. With a strong cognitive understanding of the needs and brand, the team was able to profficiently test each platform and make recommendations for adjustments.

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can help

Provalus Problem & Solution

Problem

A client needs 24/7/365 technical helpdesk services to cover thousands of employees in multiple countries.

Solution

With the goal of 1st tier solutions with above 90% satisfaction, Provalus provides improved disaster recovery and a cognitive understanding of solutions. Through emails, chats and native speaking English voice support, our team is a true solutions partner.

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can help

Provalus Problem & Solution

Problem

When your team is drowning in network issues that all seem critical, business resources are reactive instead of proactive.

Solution

The Provalus team can establish 24/7/365 support to create visibility into critical and non-critical network issues, freeing up resources for proactive solutions to recurring network interruptions.

 

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can help

Provalus Problem & Solution

Problem

A client is looking for support with their new employee on-boarding process. The protocols involve running background checks, issuing badges, applying for corporate credit cards, assigning employee codes and proofing new hire paperwork.

Solution

Provalus has a team of detail-oriented talent to provide BPO services. This high-value solution provides a skilled talent pool with a cognitive understanding of the needs.

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can help

Provalus Problem  & Solution

Problem

You’ve just purchased Salesforce and now need to customize the platform to fit your business needs as well as test the new releases.
.

Solution

Partner with the Provalus team of experts to create a Salesforce platform that fits your needs and then test it before roll-out.

Provalus is full of bright minds from the communities of
Alabama, Texas and South Carolina. We invite you to tour our facility… we’re just a short trip away.

map image

By creating opportunities where there were none; with companies that
believe in America’s future,
Provalus is disrupting the outsourcing industry.

As Provalus fulfills it’s mission, we will see at least

0
lives changed
multi-million dollar
$0m
economic impact
1
communities revitalized and counting

  • Chairman & CEO
  • President & COO
  • CSO
  • CMO
  • CFO
  • CSO, Provalus
  • SVP of Delivery

Michael Winwood

Chariman & Chief Executive Officer


Innovative strategist. Proficient at fulfilling our
mission with a margin. Confident leader. Articulate communicator.
Technology buff. Auto enthusiast. Will tinker with anything
that has a microchip in it unless a Liverpool match is on.


LinkedIn

CHUCK RUGGIERO

COO


Chief outsourcing strategist. Lover of ingenuity.
Weekend DIY fein. Closet coder. Creatively re-
sourceful. Joined the team to launch Provalus
and hit the ground running.


LinkedIn

RADKA WINWOOD

Chief Sales Officer


Leader of the field leadership.
Cheerleader for all who passionately
strive to live up to their full potential.
Insightful. Hard-working. Dubbed as
refreshingly direct. Peleton-addict.
Happiest when goals are accomplished.


LinkedIn

CHRISTEN BLACK

Chief Marketing Officer


Master of marketing. Brand strategist. Content Creator.
Inspired by the power of purpose. Avid organizer.
Design enthusiast. Exercise addict. A sucker
for good harmony and retro playlists.


LinkedIn

Chase Donner

Chief Financial Officer


Steward of finances and a stickler for process. Creative
problem solver. Hot air balloon aficionado. Microbrewery
connoisseur. Father of two. Takes the scenic route whenever
possible.


LinkedIn

LAURA CHEVALIER

CSO, Provalus


Master of unique perspectives. Knowledgable in all
things technology. Can juggle more tasks than Anthony Gatto.
Interior design enthusiast. In pursuit of the perfect day planner.
Mother of two girls and mentor to all she takes
under her wing. Essential.


LinkedIn

JOSH HEROLD

Senior Vice President of Delivery Operations, Provalus


Mission-minded leader. Team-builder. The epitome of “roll up your
sleeves”. Adaptable. Results-driven. Innovative brainstormer.
Gadget geek. Soccer aficionado and coach. Animal-lover.
Father to two young men, counselor to many. Country boy at heart!


LinkedIn
Michael Winwood
CEO
Innovative strategist. Proficient at fulfilling our
mission with a margin. Confident leader. Articulate communicator.
Technology buff. Auto enthusiast. Will tinker with anything
that has a microchip in it unless a Liverpool match is on.
CHUCK RUGGIERO
COO
Chief outsourcing strategist. Lover of ingenuity.
Weekend DIY fein. Closet coder. Creatively re-
sourceful. Joined the team to launch Provalus
and hit the ground running.
RADKA WINWOOD
CSO
Leader of the field leadership.
Cheerleader for all who passionately
strive to live up to their full potential.
Insightful. Hard-working. Dubbed as
refreshingly direct. Peleton-addict.
Happiest when goals are accomplished.
CHRISTEN BLACK
CMO
Master of marketing. Brand strategist. Content Creator.
Inspired by the power of purpose. Avid organizer.
Design enthusiast. Exercise addict. A sucker
for good harmony and retro playlists.
Chase Donner
CFO
Steward of finances and a stickler for process. Creative
problem solver. Hot air balloon aficionado. Microbrewery
connoisseur. Father of two. Takes the scenic route whenever
possible.
LAURA CHEVALIER
CSO
Master of unique perspectives. Knowledgable in all
things technology. Can juggle more tasks than Anthony Gatto.
Interior design enthusiast. In pursuit of the perfect day planner.
Mother of two girls and mentor to all she takes
under her wing. Essential.
JOSH HEROLD
SVP
Mission-minded leader. Team-builder. The epitome of “roll up your
sleeves”. Adaptable. Results-driven. Innovative brainstormer.
Gadget geek. Soccer aficionado and coach. Animal-lover.
Father to two young men, counselor to many. Country boy at heart!