Case Studies

As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.

Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.

A leading solar energy company recognized that delivering exceptional customer experience was key to the success of their technical support desk, which handled service and technical issues via chat, calls, and email.

A state government agency grappled with the challenge of catching up on backlogged cases and running a more efficient claims operation.

A Fortune 25 Telecommunications company rapidly deployed RPA technology (a combination of UiPath and Automation Anywhere (AA)) resulting in one full-time employee (FTE) operating and maintaining over 200 mission-critical BOTS. The client experienced delayed migration from AA to UiPath, insufficient tracking of work, and non-existent documented processes.

A Southeastern telecommunications company was managing a highly transitional workforce with a team tenure averaging 30+ years.

An American government services company faced several challenges in operating a quality network operations center (NOC).