Robotic Process Automation (RPA) Command Center Allows AI Capabilities to Mature

February 9, 2024

CHALLENGE

A Fortune 25 Telecommunications company rapidly deployed RPA technology (a combination of UiPath and Automation Anywhere (AA)) resulting in one full-time employee (FTE) operating and maintaining over 200 mission-critical BOTS. The client experienced delayed migration from AA to UiPath, insufficient tracking of work, and non-existent documented processes.

SOLUTION

With significant downtime and an average resolution time of 10+ days, the client knew they needed to find a way to efficiently optimize BOT operations to track work and documents. They chose to partner with Provalus to create a scalable, cost- effective team dedicated to quality operations.

$350K+

in annual savings

>8 Hours

to resolve issues

(previously 80+)

THE PROVALUS DIFFERENCE

Provalus is people-centered. We hire dedicated, US-based individuals who are billed at sub-US onshore rates. We are revitalizing rural communities while providing our customers with the best possible talent. By joining us on our mission to revitalize rural America, our clients help us breathe new life into every small town we call home by creating numerous IT careers.

Provalus SMEs worked closely with the client team to define procedures and capture expertise, paving the way for future automation initiatives and additional cost savings. Based on the client’s goals, we:

Built a 24x7x365 RPA Command Center (RCC) team comprised of 100% onshore, dedicated resources
Created reporting to track and measure BOT utilization and performance
Leveraged utilization data to build a rust-away schedule to migrate all BOTs onto one platform (UiPath)

RESULTS
After partnering with Provalus, the client experienced higher compliance and increased BOT uptime results due to reduced customer penalties and stronger compliance with Federal Communications Commission (FCC) regulations.

Issues previously resolved in over 3 days and are now resolved in less than 8 hours. FTEs now focus on key priorities rather than operations. Provalus coverage allowed for more senior resources to focus on key initiatives, saving the client $350k annually.

Download the PDF version of this case study

Want to join our mission and take the first step towards maturing AI capabilities through an RPA Command Center?

< Older Post

Newer Post >

Unmasking Deception: Optimizing Fraud Operations and Prevention

April 15, 2025

As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.

74% Reduction in Backlog of Security Incidents After Manufacturing Giant Engages with Provalus

March 5, 2025

Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.

Children from Homeschool Connections in Manning, SC in Provalus building lobby

Homeschool Connections students explore tech careers at Provalus

March 3, 2025

We were thrilled to welcome students from Homeschool Connections, a group based at Harvin Clarendon County Library, to our facility in Manning, South Carolina. During their visit, they explored the exciting world of technology and customer service careers.

Aerial view of downtown Edenton, North Carolina

Provalus Announces Expansion to Edenton, NC, Creating 155 New Jobs in Chowan County

February 19, 2025

Today the North Carolina Department of Commerce announced the expansion of Provalus into Edenton, North Carolina. With a mission to create technology opportunities in rural communities where few traditionally exist, Provalus is expected to create 155 jobs in Chowan County.

Inaugural Stars And Stripes Summit Massive Success

February 13, 2025

The goal was to unite mission-driven organizations to forge meaningful connections, share industry knowledge, and amplify the invaluable contributions of our military veteran community. Between seasoned speakers, interactive sessions, and a tour of our state-of-the-art facility in Brewton, Alabama, our inaugural Stars and Stripes Summit was a massive success.

Optomi Professional Services Announces Vice President of Strategic Accounts

February 10, 2025

Optomi Professional Services (OPS) is pleased to announce the appointment of Carey Luhn as the organization's Vice President of Strategic Accounts. In this role, Luhn will be responsible for creating development strategies aligned to enterprise partners with a focus on growing adoption of the unified suite of OPS service offerings.

Provalus Closes 2024 with Incredible Impact

December 23, 2024

2024 was a big year for Provalus! We're honored to serve each of the rural towns we call home through our revitalization efforts, community engagement, and hiring heroes initiatives. Here's to furthering our mission in 2025!

Provalus Expands to North Wilkesboro, NC: 150 New Jobs Coming to Wilkes County

November 26, 2024

Today the North Carolina Department of Commerce announced the expansion of Provalus into North Wilkesboro, North Carolina. With a mission to create technology opportunities in rural communities where few traditionally exist, Provalus is expected to create 150 jobs in Wilkes County.

Provalus celebrates 2024 HIRE Vets Medallion Award from the U.S. Department of Labor

October 31, 2024

Today, during a ceremony hosted by the U.S. Department of Labor, U.S. Acting Secretary of Labor Julie A. Su recognized Provalus as a recipient of the 2024 HIRE Vets Gold Medallion Award.

Provalus announces Crockett, TX expansion, expecting to create over 100 jobs in Houston County

October 24, 2024

Today Provalus, the mission-driven 100% U.S.-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist, proudly announces its expansion into Crockett, Texas.