Robotic Process Automation (RPA) Command Center Allows AI Capabilities to Mature

April 29, 2025

CHALLENGE

A Fortune 25 Telecommunications company rapidly deployed RPA technology (a combination of UiPath and Automation Anywhere (AA)) resulting in one full-time employee (FTE) operating and maintaining over 200 mission-critical BOTS. The client experienced delayed migration from AA to UiPath, insufficient tracking of work, and non-existent documented processes.

SOLUTION

With significant downtime and an average resolution time of 10+ days, the client knew they needed to find a way to efficiently optimize BOT operations to track work and documents. They chose to partner with Provalus to create a scalable, cost- effective team dedicated to quality operations.

$350K+

in annual savings

>8 Hours

to resolve issues

(previously 80+)

THE PROVALUS DIFFERENCE

Provalus is people-centered. We hire dedicated, US-based individuals who are billed at sub-US onshore rates. We are revitalizing rural communities while providing our customers with the best possible talent. By joining us on our mission to revitalize rural America, our clients help us breathe new life into every small town we call home by creating numerous IT careers.

Provalus SMEs worked closely with the client team to define procedures and capture expertise, paving the way for future automation initiatives and additional cost savings. Based on the client’s goals, we:

Built a 24x7x365 RPA Command Center (RCC) team comprised of 100% onshore, dedicated resources
Created reporting to track and measure BOT utilization and performance
Leveraged utilization data to build a rust-away schedule to migrate all BOTs onto one platform (UiPath)

RESULTS
After partnering with Provalus, the client experienced higher compliance and increased BOT uptime results due to reduced customer penalties and stronger compliance with Federal Communications Commission (FCC) regulations.

Issues previously resolved in over 3 days and are now resolved in less than 8 hours. FTEs now focus on key priorities rather than operations. Provalus coverage allowed for more senior resources to focus on key initiatives, saving the client $350k annually.

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