Customized Training Supports Legacy Technology
January 24, 2024

CHALLENGE

A Southeastern telecommunications company was managing a highly transitional workforce with a team tenure averaging 30+ years. The client was at risk of losing institutional knowledge due to potential team member departures or retirements. They experienced difficulties cultivating and supporting “classic networks” internally and needed to leverage partnerships for knowledge retention and network support.


SOLUTION

The client knew they needed to find a solution to their network issues. They decided to partner with Provalus to address the natural decline in demand for legacy services amid the shift to modern infrastructure and manage network costs and the long-term impacts of transitioning to alternative technologies.


$500K+

cost savings compared to previous model


5 FTEs

re-badged for

business continuity

THE PROVALUS DIFFERENCE

Provalus is people-centered. We hire dedicated, US-based individuals who are billed at sub-US onshore rates. We are revitalizing rural communities while providing our customers with the best possible talent. By joining us on our mission to revitalize rural America, our clients help us breathe new life into every small town we call home by creating numerous IT careers.


Based on the client’s goals, we:

  • Monitored Electrical and Optical customer networks
  • Took trouble calls from Enterprise and Wholesale Customers
  • Lead remote repair isolation and resolution
  • Implemented regulatory reporting compliance


RESULTS
Provalus documented Standard Operating Procedures (SOPs) and created training for legacy technology. Through interviews with Subject Matter Experts (SMEs), shadowing, and ticket review, Provalus created training on legacy technology that had not been previously documented for the client.


Today, the client experiences a 24x7x365 dedicated, on-site team with 5 full-time employees (FTEs) resources re-badged for business continuity. Additionally, Provalus provided a “hyper-care” team for the first 90 days to ensure a smooth transition.

Download the PDF version of this case study

Want to join our mission and take the first step towards upskilling teams to support existing technology?

Contact us at info@provalus.com to get started!

March 5, 2025
Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.
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