125,000 Cases Backlogged as State Government Agency Struggled to Find Skilled Labor to Support Unemployment Benefit Claims
May 27, 2024

CHALLENGE

A state government agency grappled with the challenge of catching up on backlogged cases and running a more efficient claims operation. Despite their efforts, they struggled to fill open roles, leading to a growing backlog and mounting pressure. With no resolution in sight, the agency faced an urgent mandate to improve operations and boost customer satisfaction immediately.


SOLUTION

The client needed a partner who could not only tackle their persistent challenges but also align with their culture and values. Urgently seeking to resolve escalating backlogs, they turned to Provalus to elevate every aspect of their business and support a meaningful mission.

99%

of requested production hours delivered

10 Months

to reduce backlog significantly

THE PROVALUS DIFFERENCE

Provalus is people-centered. We hire dedicated, U.S.-based individuals who are billed at sub-U.S. onshore rates. We are revitalizing rural communities while providing our customers with the best possible talent. By joining us on our mission to revitalize rural America, our clients help us breathe new life into every small town we call home by creating numerous IT careers.


Based on the client’s goals, we:

  • Immediately trained and hired 60 customer experience associates to address the backlog issues
  • Designed our own in-house training program to deliver successful customer experience associates to the agency

RESULTS
Provalus delivered 99% of requested production hours which represented a dramatic increase in productivity for the client and led to the demolishing of backlogged cases. Thanks to a custom in-house training program, Provalus provided the agency with skilled customer experience associates who significantly reduced the number of cases per month. Within just 10 months, the Provalus team diminished the backlog, leaving the agency with satisfied customers and streamlined operations.

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Want to join our mission and take the first step towards demolishing backlogged cases?

Contact us at info@provalus.com to get started!

March 5, 2025
Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.
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