Cloud & Infrastructure

Network Monitoring and Management (Eyes on Glass)

• Continuous 24/7 monitoring of network performance, uptime, and availability.
• Monitoring for bottlenecks, latency, and performance degradation.
• Alerting and troubleshooting when issues arise.
• Log monitoring, management, and analysis
• Ensuring that network performance meets SLA standards.
• Reporting on metrics such as uptime, latency, and issue resolution time.

Infrastructure Health Monitoring

• Monitoring servers, routers, switches, firewalls, and other critical hardware.
• Overseeing system resources such as CPU usage, memory, and storage.
• Remote Process Automation

Patch and Update Management

• Managing and applying software updates, patches, and firmware upgrades.
• Ensuring compatibility and minimizing downtime during updates.
• Maintaining an up-to-date record of network configurations.
• Managing changes to network settings and configurations securely.

Incident Management (ITSM)

• Identifying, diagnosing, and resolving network issues.
• Escalating critical incidents to the appropriate teams or stakeholders.
• Root cause analysis (RCA) to prevent future occurrences.

Network Performance Optimization

• Identifying performance bottlenecks and optimizing bandwidth usage.
• Capacity planning to ensure scalability and performance under heavy loads.

Backup and Disaster Recovery

• Ensuring regular backups of data and configurations.
• Assisting in disaster recovery planning and execution.

Remote Support and Troubleshooting

• Offering remote support for troubleshooting network issues.
• Coordinating with on-site teams for hardware-related issues.
• Conducting health checks and maintenance to prevent outages.
• Identifying and addressing potential vulnerabilities or issues before they escalate.