GOOGLE Supports the STEM Virtual Event Sponsored by Provalus
April 27, 2021

Provalus, the impact outsourcing brand of Optomi Professional Services, was honored to have a representative from GOOGLE lead the Provalus STEM virtual event on December 5th. Heather Smith from GOOGLE provided inspiration to kids k-12 in the Alabama community as she shared her path to becoming employed with one of the most innovative technology companies of our lifetime.


Provalus team members launched this STEM outreach to bring awareness to science, technology, engineering and mathematics, specifically as it relates to technology. Provalus has partnered with Marcus Hall with Hall-Monroe STEM and his 501c3 non-profit W3RTech. Through this partnership, it has created a structured, fun learning environment for youth in the community. The primary goal of this initiative of the Provalus mission is to open children’s minds to the possibilities of technology and create a curiosity to learn more as they pursue their education.


Will Ruzic, General Manager of Provalus commented, “I could not be more proud of our volunteer team and their pursuit to make a difference in the lives of children in our community. Through their passion to give back and the partnerships in our community, we continue to reach and expand the minds of our youth about science and technology. We hope to open up a world of possibilities for their future. This Provalus volunteer team truly represents what we stand for as a company.”


Provalus is elevating under-served rural communities by providing technology, business and support positions to undiscovered talent in the U.S. Services in the areas of BPO, ITO and Helpdesk are available from Provalus through three technology centers in the U.S. Provalus is dedicated to providing companies the dependable, quality and practical services they typically outsource… straight from the heart of America.


Optomi Professional Services, the parent company of the Provalus brand, is one of the fastest growing tech talent companies in the U.S. It makes a practice of implementing strategies that stand out from the competition as the most leading-edge and successful. The Provalus job creation initiative is expected to add hundreds of jobs to the community of Brewton, Alabama… facilitating a multi-million dollar economic impact over the course of five years.

November 17, 2025
Last week, Senior NewsNation correspondent Brian Entin visited our Brewton Center of Excellence to document how Provalus is advancing high-tech career opportunities in rural America. The visit focused on the career pathways available to local talent and the measurable economic impact created through our work in Brewton.
November 11, 2025
In recognition of Veterans Day, Provalus President Mike Keogh was featured in Newsweek with an op-ed titled “ Veterans Are an Untapped Workforce Essential to America’s Future. ” In the piece, Keogh underscores the vital role veterans play in strengthening America’s workforce. He highlights the leadership, resilience, and mission-driven mindset that service members bring to every role, and how organizations can unlock their potential by creating environments that foster success. At Provalus, we witness this impact every day. Veterans are an integral part of our mission to create technology careers in rural America. Their skills and values elevate our teams, enhance performance, and strengthen the communities we call home. We are honored to celebrate their continued contributions, not only to our company but to the future of America’s workforce. Read the full article here .
How hiring veterans makes CX and service desk teams stronger, two veterans teamwork
November 11, 2025
Veteran‑forward hiring improves customer experience and service desk outcomes. Veterans bring calm under pressure and a strong SOP mindset, supporting better FCR
November 5, 2025
Today the Arkansas Economic Development Commission announced the expansion of Provalus into Harrison, Arkansas. Continuing our commitment to open doors for technology careers in rural communities, Provalus expects to create up to 150 new jobs in Boone County over the next five years. “Every Provalus site reflects our belief that great careers and great communities can grow together. Harrison, Arkansas, is no exception,” said Provalus’ President Mike Keogh. “By creating high-value technology careers in Boone County, we’re giving individuals the chance to build their futures without having to leave their hometowns. It’s about investing in people and helping small towns thrive again, and we’re honored to continue building that momentum here in Arkansas." Read the official release from the State of Arkansas here . For comments from local partners, click here .
October 31, 2025
We were honored to welcome FOX Business Network correspondent Kelly Saberi to our Center of Excellence in Brewton, Alabama.
October 23, 2025
Today the Missouri Department of Economic Development announced the expansion of Provalus into West Plains, Missouri, expecting to create up to 200 new jobs in Howell County.
Provalus employees working in Center of Excellence in rural Tahlequah, Oklahoma
October 22, 2025
We’re proud to share that Provalus has been featured in The Wall Street Journal in an article titled “These Jobs Often Go Overseas. One Company Is Bringing Them to Rural America.”
October 13, 2025
Good customer service is simple to describe and hard to deliver. The teams that do it best share one trait: they stay together.
April 15, 2025
As fraud threats grew more sophisticated, a leading U.S. credit union found their Fraud Operations teams falling behind. Performance lagged with no scalable staffing approach, and turnover plagued its remote workforce.
March 5, 2025
Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.
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