Services

support

Support Services1Support Service 2
  • Tier 1 Helpdesk (24/7/365)
  • Tier 2 Helpdesk (24/7/365)
  • Call Center Solutions (24/7/365)
  • Business Intelligence
  • Data Reporting Services
  • SOC/NOC
  • Knowledge Management

ITO Service Background

 
 
  • 24/7 Helpdesk & Call Centers (Inbound & Outbound)
  • U.S. workforce sitting in U.S. Centers
  • U.S. Personnel with US business cognition means excellent customer service
  • In-house training programs customized to client need
  • Quality assurance, high process transparency and real-time data access
  • Partner-to-partner cooperation with tailor- made BPO services
  • Services can include:
  • Tier 1 & Tier 2 Helpdesk
  • Inbound & Outbound Call Center
  • Customer Satisfaction Survey’s
  • Billing and collections
  • Proactive, automated network monitoring
  • Security Operation Center/Network Operation Center