Considering BPO in the USA? Learn the true cost gap between domestic and offshore models, the hidden total cost of ownership (TCO) drivers that erase cheap outsourcing, and what it looks like when you onshore.

Mike Keogh, President of Provalus, was recently featured in Newsweek with an op-ed titled “Here’s How One Woman Is Creating History in a Small Texas Town.” In the piece, Keogh highlights the inspiring story of one woman who transformed her career from a desk agent to a delivery manager, overseeing 400 people. Her journey not only advanced her own career but also paved the way for others to follow her lead. In rural America, women make up approximately 48% of the workforce, yet only hold 37% of stable, well-paying jobs with benefits. In his article, Mike highlights the inspiring story of one woman who transformed her career from a desk agent to a delivery manager, overseeing 400 people. Her journey not only advanced her own career but also paved the way for others to follow her lead. At Provalus, we see this impact daily. By delivering training and tech roles to underserved communities, we create a new generation of talent ready to strengthen America’s future. Women are a core part of that mission, bringing fresh perspectives that elevate performance and strengthen the communities we serve. We are proud to honor these contributions and to continue supporting the next wave of American workforce leaders.  Read the full article here .

Today, Provalus is pleased to announce a formal partnership with The PenFed Foundation for Military Heroes. This partnership will focus on our mutual missions to provide a smooth transition from military service into sustainable civilian careers.

The Meridian Program is a unique partnership approach to college-level internships designed to equip STEM and Computer Science students with the skills and experience needed to launch successful careers in IT.

Provalus hosted a ribbon-cutting ceremony on March 3rd for the grand opening of our newest Center of Excellence in North Wilkesboro, NC, marking our second location in North Carolina.

Today, Provalus is pleased to announce the expansion of our Meridian Program to include three new partners: North Arkansas College, Arkansas State University, and Louisiana Tech University.

Investing in rural America is often framed as a social good. Increasingly, it is also a business advantage. When companies place high-quality, onshore careers in rural communities, they tend to unlock unusually strong workforce stability, because people are able to build long-term careers without leaving the places the

As we close out the year and prepare for 2026, we’re taking a moment to pause and reflect on all we’ve accomplished in 2025. Because of your support, we’ve been able to impact so many throughout the year.

Optomi Professional Services (OPS), announced today that Nick Murphy has been appointed Chief Operating Officer effective December 1, 2025.