Bringing Opportunity to Rural America | The Story of Will
June 24, 2022

Continuing the series of conversations with our employees about their experience here and why they enjoy coming to work everyday.


A: How long have you been with Provalus?
W: I started in 2019 as General Manager at Provalus. This focused solely on operations at Provalus. About a year ago I was promoted to Vice President of Facilities + Operations at Optomi Professional Services, which is my current role. 


A: How did you come to work at Provalus?
W: I came out of economic development. I was an executive director for a 5 county Economic Development Alliance here in our rural area. I was contacted by Chuck Ruggiero (now the CEO of OPS) about bringing a couple hundred I.T. jobs to our area. I thought it was a joke at first and I hung up on him! It just didn’t seem real. After working on the project for over a year and half, I was approached to join Provalus and I jumped at the chance.


A: How long have you lived in Brewton?
W: I grew up in Dallas and met my wife, Molly at Auburn University. She is from Brewton so I fell in love with this community. I always told her when we have children, we are going to go to Brewton and raise our family there. Thats exactly what we did 23 years ago.


A: What do you enjoy about working at Provalus?
W: 
One of my biggest joys is just having impact. Taking empty buildings or green fields and turning them into jobs and knowing people are taking money home to their families. We are on a mission to impact rural communities and that’s my life. I chose to raise my family in a rural community and I’ve been fighting for rural life and I want other people to have that same opportunity.


A: What has been the biggest impact Provalus has had on the community?
W: 
It’s the physical presence and the people in these communities. We purposely locate our facilities in the heart of the downtown area. Rural areas have struggled with their downtown. I can say that from experience, for many years, I could ride through downtown and nothing’s happening. I mean, it’s still beautiful. They’re nice, historic buildings, but nobody’s in them. And now when I pull up to this 55,000 square foot facility, we’ve not only changed the landscape of downtown, but we have activity.


A: Fun fact about yourself?
W: 
I play Atticus Finch in the To Kill a Mockingbird play that Monroeville puts on ever year. Monroeville is the home of Harper Lee who wrote To Kill a Mockingbird. It’s all local talent and it has been a tremendous experience. As you get older, you learn how much you grow when you get outside of your comfort zone.

March 5, 2025
Challenge A Fortune 300 manufacturing organization faced an overwhelming surge of uninvestigated security alerts with 99% unresolved. Valuable time and resources were wasted investigating false positives, resulting in alert fatigue and diverting focus from proactive security measures and strategic initiatives. This flood of alerts desensitized the security team, impairing their ability to detect and respond to real threats, leaving the company vulnerable to cyberattacks and data breaches, and putting sensitive information and critical systems at risk. The manufacturer lacked a clear understanding of its security posture, making it challenging to identify vulnerabilities and prioritize mitigation efforts effectively. SOLution Facing increasing demands to safeguard intellectual property, ensure business continuity, and maintain partner trust, the client recognized an urgent need for change. They sought a security partner capable of providing advanced threat detection while mitigating alert fatigue, so they could focus on what truly mattered. Enter Provalus, an innovative technology solutions provider known for its unique model of building high-performing teams in rural delivery centers. Leveraging hybrid teams and a proprietary talent development initiative, The Meridian Program, Provalus quickly proved to be the ideal partner to overcome the client’s challenges.
Children from Homeschool Connections in Manning, SC in Provalus building lobby
March 3, 2025
We were thrilled to welcome students from Homeschool Connections, a group based at Harvin Clarendon County Library, to our facility in Manning, South Carolina. During their visit, they explored the exciting world of technology and customer service careers.
Aerial view of downtown Edenton, North Carolina
February 19, 2025
Today the North Carolina Department of Commerce announced the expansion of Provalus into Edenton, North Carolina. With a mission to create technology opportunities in rural communities where few traditionally exist, Provalus is expected to create 155 jobs in Chowan County.
February 13, 2025
The goal was to unite mission-driven organizations to forge meaningful connections, share industry knowledge, and amplify the invaluable contributions of our military veteran community. Between seasoned speakers, interactive sessions, and a tour of our state-of-the-art facility in Brewton, Alabama, our inaugural Stars and Stripes Summit was a massive success.
February 10, 2025
Optomi Professional Services (OPS) is pleased to announce the appointment of Carey Luhn as the organization's Vice President of Strategic Accounts. In this role, Luhn will be responsible for creating development strategies aligned to enterprise partners with a focus on growing adoption of the unified suite of OPS service offerings.
December 23, 2024
2024 was a big year for Provalus! We're honored to serve each of the rural towns we call home through our revitalization efforts, community engagement, and hiring heroes initiatives. Here's to furthering our mission in 2025!
November 26, 2024
Today the North Carolina Department of Commerce announced the expansion of Provalus into North Wilkesboro, North Carolina. With a mission to create technology opportunities in rural communities where few traditionally exist, Provalus is expected to create 150 jobs in Wilkes County.
October 31, 2024
Today, during a ceremony hosted by the U.S. Department of Labor, U.S. Acting Secretary of Labor Julie A. Su recognized Provalus as a recipient of the 2024 HIRE Vets Gold Medallion Award.
Crockett, Texas building
October 24, 2024
Today Provalus, the mission-driven 100% U.S.-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist, proudly announces its expansion into Crockett, Texas.
October 7, 2024
Provalus, the domestic rural outsourcing brand Optomi Professional Services, held a ribbon cutting ceremony on October 3rd for the grand opening of our newest technology innovation center in Tahlequah.
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