Continuous turnover of the in-house team and the acquisition of a new brand led to inefficiencies in this client’s business.
In migrating from an in-house application suite to Salesforce, this multi-billion dollar global company was challenged with several issues.
This Fortune 500 company needed to enhance the protection of their data with a cost-effective offsite solution. They were having significant challenges onboarding quality talent that could hit the ground running.
After rapidly growing due to M&A activity, this company had a need for additional QA resources to support their home-grown applications.
he client had no visibility into actionable vs non-actionable alerts, therefore all network issues were treated as critical and all required immediate response.
This global laboratory sciences and engineering firm was having significant challenges with incident response time, call resolution and ticket satisfaction rates.
This Fortune 10 Telecommunications company was challenged with finding a partner with the ability to scale quickly and effectively to support a growing Security Operating Center (SOC) need.
This client was looking for an opportunity to improve their store support and Helpdesk engagement. They also wanted to bring the work back to the U.S. as it was previously performed overseas.