Continuous turnover of the in-house team and the acquisition of a new brand led to inefficiencies in this client’s business.
Rising cost of labor overseas, lack of communication and documentation prompted this client to evaluate their internal helpdesk and search for alternative solutions.
This global laboratory sciences and engineering firm was having significant challenges with incident response time, call resolution and ticket satisfaction rates.
Needed to quickly stand up a large-scale team, expand the skill set, knowledge and capability of the analysts as they rolled out a new application and web platform.
This large, rapidly growing reverse mortgage company was struggling to define and deploy Tier 1 & 2 Helpdesk services internally to their employees.
Provalus upskilled resources in the clients Okta instance and established effective controls to help streamline the onboarding process.
This organization was challenged with turnover of internal resources, and a need for highly skilled and personable analysts to support their VIP’s.
In migrating from an in-house application suite to Salesforce, this multi-billion dollar global company was challenged with several issues.
This Fortune 500 company needed to enhance the protection of their data with a cost-effective offsite solution. They were having significant challenges onboarding quality talent that could hit the ground running.
After rapidly growing due to M&A activity, this company had a need for additional QA resources to support their home-grown applications.
he client had no visibility into actionable vs non-actionable alerts, therefore all network issues were treated as critical and all required immediate response.
This Fortune 10 Telecommunications company was challenged with finding a partner with the ability to scale quickly and effectively to support a growing Security Operating Center (SOC) need.
This client was looking for an opportunity to improve their store support and Helpdesk engagement. They also wanted to bring the work back to the U.S. as it was previously performed overseas.